1. Image Uploader 7.0.37
  2. Troubleshooting
This documentation is for the old version. Go to the latest Upload Suite docs

Using Java Console

When Image Uploader is utilized in non-Internet Explorer browsers (Firefox, Safari, and etc.), it uses java applet as a client-side application. Java applets provide a feature which is very useful when it is necessary to get additional information about some problem: special console where the applet can trace various debug information. This topic describes how to get information from the Java console.

Using Java Console

Opening Java Console on Windows

  1. Find the Java icon in the notification tray (coffee cup icon). If there is no Java in the system tray, you should enable it with the following steps:
    1. Go to Start menu -> Control Panel -> Java Plug-in.
    2. Switch to Basic tab (which is opened by default).
    3. Select the Show Java in System Tray checkbox.
    4. Click the Apply button and close the Java control panel.
  2. Right-click the Java icon in the system tray and select Open Console item.

Opening Java Console on Mac

  1. Open Finder -> Go -> Utilities -> Java Preferences by double click.
  2. Select the Advanced tab.
  3. Select the Show Console checkbox.
  4. Close Java Preferences.
  5. As soon as you run the browser with any Java applet, the console window will appear.

Java Console Usage

After you open Java console, use Image Uploader to reproduce the problem. Debug information will be automatically dumped into the console.

You can set the trace level - the parameter that determines how much debug information should be displayed. This value can be a number from 1 (brief) through 5 (most verbose).

To select a trace level, just type a number from 1 through 5 in the console.

Other console commands are displayed in the beginning of the console output. Moreover, you can display this list of commands by typing h in the console.

What Information Can Be Found?

Image Uploader writes various information into the console. Some information makes sense for developers only, but some information can be useful for you as well, for instance:

  • version number of the ImageUploader7.jar
  • cookies which are recognized by Image Uploader and are about to be sent to the server
  • additional POST fields which will be sent to the server
  • HTTP response from the server (HTTP code as well as HTML generated by the upload processing page)
  • and any other details

If you create a support case, the console output may help to find out the reason of the problem and its resolution.