We do our best to help our customers solve their issues without delay. To this end, we have streamlined the support process and provided repositories of developer wisdom to assist in addressing most common issues. These repositories are the Online Help and the Forums. Also, support case system is set out to facilitate issue reporting and minimize response times.
Our support team are always happy to help. However, the answer to a problem often lies within just a few clicks in the product documentation. So, please be sure to study product Online Help - this often saves your time and ours, too.
Forum threads are essentially knowledge base articles that address a plethora of various issues. Very often, you may find that someone had already submitted the issues you are facing - and a detailed solution has been posted quite a while ago.
We place all KB Articles into specific forum threads. Now, while you are searching the Forums for an issue, the results from KB articles are also fed into search results.
All support cases need to be submitted through My Aurigma profile. Support case submission is streamlined in a wizardlike manner. You will just need to click Add Support Case – and you will be guided through the case submission process.You will be prompted to enter all necessary information.
If you have questions about pricing, special product versions, etc. feel free to contact Aurigma Sales Department.
Support Terms
Fully featured support is provided solely for the most recent version of a product. If you have a legacy version, you can still get support but at a lower priority. Also, bug fixes are not provided for legacy versions.
When you purchase a product which includes the source code, technical support is limited to providing the most recent version of the source code. You should merge this version of the source code with your changes yourself. However, you can hire our developers to merge source code or debug the problem you have in your source code (discussed individually).